Contact us
Questions about joining, a use case you want to bring, or a problem with an offer? Write to the team, get support, and help shape the data space.
Talk to the team
Tell us what you need and we will get back to you within 2 working days.
- Email · info@zertifier.com
- Phone · +34 972 40 04 29
- Office · ZERTIFIER, Cornellà del Terri, Girona (Catalunya)
Help when you need it
Helpdesk
One support channel. First response within 2 working days, within 4 working hours for incidents blocking production use.
Documentation
Guides for onboarding, publishing, ordering and compute-to-data, kept current with each platform release.
Test environment
A separate test network where you can try publishing and ordering without affecting production records.
Shape the data space
Propose a use case or service
Any participant may propose a new value-creation service built on shared data. The Technical Committee checks it against chapters R4 to R6.
Ask for a rule change
Anyone can submit a change request. Major changes go to a 30-day consultation, then to the General Assembly.
Community meeting
An open community meeting at least once a year, plus onboarding sessions for municipalities and energy communities twice a year.
Four short surveys, and results that come back to you
| Survey | Sent to | When |
|---|---|---|
| Onboarding survey | New participants | 30 days after activation |
| Use pulse | Consumers and providers | After a first completed use, then at most once a quarter |
| Annual survey | All participants | Every year before the General Assembly |
| Exit survey | Departing participants | On offboarding |
Results are presented at the General Assembly with an action plan, and its follow-up is reported the next year.
Who decides
General Assembly
All participants, one vote each. Ratifies the Rulebook and major changes, the fee schedule and phase changes.
At least yearly
Governance Board
Five seats: the Governance Authority, two data providers, one consumer or service provider, one municipality.
Quarterly
Technical Committee
Operator, node operators and participants’ technical leads. Technical annex, data models, policies, tests.
Monthly
Legal and Ethics Advisory Group
Legal and data-protection representatives. Regulatory watch, templates, ethics review.
Twice a year
Three phases, decided by the General Assembly
- 1
Pilot Current
The coordinator governs, advised by participants. Governance Authority: ZERTIFIER.
Moves on when: At least 10 participants outside the founding consortium, and a funding plan
- 2
Growth
Shared: the Governance Board includes elected participant seats.
Moves on when: Operating revenue covers at least half of running costs
- 3
Sustainable operation
A neutral coordination body: an independent association or foundation.